Terms & Conditions


These terms and conditions (“the Terms”) govern every contract made between Potter and Web Limited (“Potter & Web”) for the supply of goods and services by potter & web digital to any person, firm or company (“the Client”). The Terms prevail over any written terms and conditions of the client.Any variation to the Terms must be agreed in writing by a Director of Potter & Web. All contracts between Potter & Web and the Client will be governed by English law and the parties agree to submit to the exclusive jurisdiction of the English Courts.

Price and payment

The Client will pay Potter & Web the price invoiced by Potter & Web. Invoices from Potter & Web to the client for supply of goods or services should be paid in full within 30 days of the date of the invoice by cheque or bank transfer. Potter & Web reserves the right (without disclosing a reason) to demand payment for work on collection at any time. The client will pay Potter & Web any expenses incurred by Potter & Web in connection with the recovery of monies outstanding (including legal costs on an indemnity basis). Potter & Web reserves the right to demand interest at 5% per month on overdue invoices. Potter & Web Ltd reserves the right to temporarily disable a complete product or website until any or all overdue invoices are settled by the client. Potter & Web Ltd. will not be liable for any loss of business during this time.


Orders for work must be given in writing to Potter & Web by the Client. If Potter & Web accepts a verbal order from the Client then Potter & Web will not be held responsible for any mistakes (made by either party) arising from a verbal order. Potter & Web reserves the right to refuse to accept any order.


All quotations given by Potter & Web will be valid for 20 days from the date of the quotation. If the Client’s final order changes from the original specification made for the quotation, Potter & Web reserves the right to vary the quotation.

Turnaround times

Turnaround times which are quoted by Potter & Web are target times only and Potter & Web accepts no liability for failure to meet these times.

Copyright and moral rights

Potter & Web claims no copyright in material submitted to Potter & Web by virtue of work undertaken by Potter & Web on behalf of the Client. The Client warrants that the Client owns or controls all rights, has obtained all copyright, or has permissions, consents and waivers that as are now and hereafter required for all copying, processing, scanning, printing and manipulation to be undertaken by Potter & Web. The Client also warrants that no copyright or moral rights will be infringed by Potter & Web carrying out the requested work. The Client agrees to indemnify Potter & Web against all losses, damages, claims or expenses which Potter & Web may incur by virtue of any breach of the above warranties.


Potter & Web is not liable to the Client or any other party for the loss (including theft) or destruction or damage to any materials provided by the Client which are deposited with Potter & Web for whatever reason. Potter & Web will not be liable for any loss or damage to the Client or any other party including loss of income. It is the Client’s responsibility to insure against such loss and damage. Potter & Web will not be liable for failing to complete any contract between Potter & Web and the Client due to circumstances beyond Potter & Web’s control including loss of power supply, machine breakdown,fire, storm, flood, act of God, war, civil disturbance, loss of materials.


All websites are guaranteed for the period of 4 weeks only after the sites launch date. Any bugs or problems within this time will be fixed as soon as possible with no extra charge. Any bugs, or amendments after this point will be charged at the current hourly rate / current min spend rate.


Potter and web retains full ownership of any work produced by the company until all invoiced payments have been made. Potter and Web  reserve the right to temporarily suspend any hosting accounts, or disable all or any part of a product, until overdue payments have been settled. Potter and Web retains the right to include any design work on potterandweb.com or any social media associated with Potter & Web.